Terms & Conditions

Confidentiality and Privacy

Life Styling is a professional service and will not divulge to third parties any personal or business details that may be seen or discussed during the course of our work together without your consent, save as permitted or required by law or by relevant regulatory authorities.

Your situation may be mentioned in the context of Life Styling’ and any content used for social media will be requested and approved. You will be required to complete a consent form regarding the use or not of before and after photographs.

We welcome testimonials and you can give one via info@life-styling.co.uk

Disclaimer

It is fundamental the the services I provide, that I help and support you to make decisions about your belongings and your home. It is important that you make the decisions yourself and I will not make them for you. You are, therefore responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make. Life Styling accepts no liability for your decisions or the consequences of them. If you choose not to be available during a session, it may be necessary for one-off decisions to be made on your behalf (for example regarding the location of items or their disposal). These will be made in good faith and using my professional judgement. You will be advised of any decisions which have been made.

Insurance

Life Styling has public liability and professional indemnity insurance up to £1,000,000 which is activated upon signature of the terms and conditions document. You agree to cover any breakages through your home contents insurance.

Duty of care

You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put Life Styling at risk. For example, infectious medical conditions or structural weaknesses in your property. For the purpose of personal safety, another person will always know our location and session timings.

Limits of Work

I will work to the very best of my ability to achieve the organisation and presentation you desire. I will help you with post work clearing up such as hoovering, sweeeping and polishing. I will help you relocate items to more appropriate locations within the home. Any heavy lifting or moving of furniture may be delayed if it requires additional assistance due to health and safety reasons.

Clutter clearance

Items are disposed of with your authorisation and responisbility is not accepted by Life Styling for any item which you later decide was valuable; not to be disposed of; or which you are unable to find later. I do not have expertise to identify items of special value or rarity. The decison to dispose of an item is your responsibiltiy. Items cannot be taken to the local tip but I can provide information on local services and selling options if required. The option will also be offered to sell your items with a 3rd party at a fee.

Hours of Work

Whilst a booking will be made for a pre-agreed (estimated) time period, It is understood that it is not always possible to anticipate exactly how long a job will take. Depending on the pace at which we work together and the progress we make, it may be necessary to schedule extra hours to finish the project.

Fees

My hourly rate is £75 for home visits and £65 for virtual solutions. A day rate is available at a discounted rate.

Travel

Where the project is more than 45 mins driving time away from Oxford, travel will be charged.

Payment Terms

Payment can be made on the website during booking, alternatively for bespoke services through invoice. Payment must be made prior to the service taking place.

Refund Terms

Our services are non-refundable. However we aim to ensure you are completely happy with the service you have received so please email us with any queries or concerns and we will do our best to resolve anything for you.

Other suppliers or services

I am happy to make suggestions on the use of additional servcies such as cleaners, electricians, carpenters or handymen and can help to locate and book these services for you. I will do my best to ensure they are qualified to do the required job. However, I am not liable for the quality of their work, nor for any loss or damage caused by the supplier, its employess or agents. Supplier’s charges are payable by you to the supplier directly. Where purchases are made on behalf of clients, for example storage boxes, the amount will be added to your invoice.

Cancellation

Cancellations received with less than 24 hours notice will be charged a discretionary 50% of the pre-booked session price. Please give as much notice as possible so the session can be allocated elsewhere. Thank you.

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